Servicing & Contracts

All the information you need on our Rational oven full-service contracts

Why you should have your Rational oven serviced

  1. Regular servicing of your Rational oven can prevent printed circuit board (PCB) damage, as well as identifying any failing or damaged parts which may affect cooking results
  2. Your Rational oven has an air filter which filters cooling air for your oven control panel. This filter can become blocked which can cause components to fail prematurely.
  3. Damaged doors seals and a lack of regular cleaning can also cause component failure as well as affecting cooking results.
  4. Rational periodically release updated software which fixes bugs and improves the cooking specifications and programmes of your oven, especially on older models.
  5. Your Rational oven should be serviced at least once a year to keep it in peak working condition – even if it’s still within its 2-year warranty.
  6. Rational gas ovens should be tested every six months to make sure they’re operating safely and efficiently.

What your Rational service includes:

  • Comprehensive service of up to 90 points on your Rational oven and reporting condition on our checklist
  • Uploading of the latest Rational software updates
  • Checking of supply voltage and terminal condition and tightness
  • Components inspection and full function test
  • Removal and checking of water level sensor
  • Removal and cleaning, or replacement, of the air filter
  • Check condition and wear of door seals
  • Check condition and wear of door lock and catch
  • Check condition of the CleanJet®+care system
  • For electrically-heated ovens: Perform an electrical power test on Steam and Hot air modes
  • For gas-heated ovens: Perform a flue gas analysis and adjust burner settings
  • Discuss any installation or operating issues on your Rational oven you may have experienced

Service Contract information & pricing

Service Contract Information & Pricing

SERVICE CONTRACTS 2019

Gives you peace of mind when running a busy kitchen.
Service Contracts help keep your kitchen finances in order by allowing you to budget and keep your Rational oven maintained.

ADVANTAGES OF A SERVICE CONTRACT

Rational factory trained engineers attending to your oven
Genuine Rational spares fitted to your oven with 12 months parts and labour warranty on non perishable items
Free software updates (when available at time of service)
Free advice and over the phone help at any time
Free connection to Connected Cooking App, run and monitor your oven from your Smartphone
Connection is subject to your Internet or WiFi being suitible and within range of your oven

DEVON & CORNWALL PRICING

Service Contract Options (Single oven)

Basic Package Electric Oven

  • Two preventative maintenance visits at 6 monthly intervals no breakdown cover
  • 10% Discount on spares fitted from our service parts list (please see our brochure)
  • @£340 + VAT PA

Basic Package Gas Oven

  • Two preventative maintenance visits at 6 monthly intervals no breakdown cover
  • 10% Discount on spares fitted from our service parts list (please see our brochure)
  • @ £376 + VAT PA

Premium Package Electric Oven

  • Two preventative maintenance visits at 6 monthly intervals
  • 1 emergency callout
  • 10% Discount on spares fitted from our service parts list (please see our brochure)
  • @ £395 + VAT PA

Premium Package Gas Oven

  • Two preventative maintenance visits at 6 monthly intervals
  • 1 emergency callout
  • 10% Discount on spares fitted from our service parts list (please see our brochure
  • @ £440 + VAT PA

MULTIPLE OVEN OPTIONS CORNWALL & DEVON

Basic Package Additional Oven/s

For Sites with one or more Gas Rational ovens please take your first oven as a gas oven

  • Subsequent Electric Ovens @ £160 + VAT
  • Subsequent Gas Ovens @ £190 + VAT

Premium Package Additional Oven/s

For Sites with one or more Gas Rational ovens please take your first oven as a gas oven

  • Subsequent Electric Ovens @ £256 + VAT
  • Subsequent Gas Ovens @ £295 + VAT

SOMERSET & DORSET PRICING

Service Contract Options (Single oven)

Basic Package Electric Oven

  • Two preventative maintenance visits at 6 monthly intervals no breakdown cover
  • 10% Discount on spares fitted from our service parts list (please see our brochure)
  • @ £370 + VAT PA

Basic Package Gas Oven

  • Two preventative maintenance visits at 6 monthly intervals no breakdown cover
  • 10% Discount on spares fitted from our service parts list (please see our brochure)
  • @ £398 + VAT PA

Premium Package Electric Oven

  • Two preventative maintenance visits at 6 monthly intervals
  • 1 emergency callout
  • 10% Discount on spares fitted from our service parts list (please see our brochure)
  • @ £440 + VAT PA

Premium Package Gas Oven

  • Two preventative maintenance visits at 6 monthly intervals
  • 1 emergency callout
  • 10% Discount on spares fitted from our service parts list (please see our brochure)
  • @ £482 + VAT PA
  • MULTIPLE OVEN OPTIONS SOMERSET & DORSET 

    Basic Package Additional Oven/s

    For Sites with one or more gas Rational ovens please take your first oven as a gas oven

    • Subsequent Electric Ovens @ £160 + VAT
    • Subsequent Gas Ovens @ £190 + VAT

    Premium Package Additional Oven/s

    For Sites with one or more gas Rational ovens please take your first oven as a gas oven

    • Subsequent Electric Ovens @ £256 + vat
    • Subsequent Gas Ovens @ £315 + vat

    Please ask us to formally quote for your service contract, we will then send a proposal form with terms and conditions.

Sign Up information

To begin your service contract with us, please call us on 07836 598 713 or email service@rphutchins.co.uk with full details of the Rational oven models you want to include. Alternatively, download and complete our Service Contract Sign Up sheet and send back to us.

Areas we cover

We are based in Tavistock and Service partners for the Southwest of England incorporating the whole of Cornwall and Devon and South Somerset and West Dorset

Opening Times

  • Monday 07:30 - 18:00
  • Tuesday 07:30 - 18:00
  • Wednesday 07:30 - 18:00
  • Thursday 07:30 - 18:00
  • Friday 07:30 - 18:00
  • Saturday Emergency call out
  • Sunday Emergency call out

Rational Service Partners for the South West (UK).

Accreditation Logos

To find out more about the Safe Contractor Scheme or to discuss our Gassafe certifications please call 07836 598 713

Contacting us is easy

We’re here to help you, so if you have any questions or queries about your Rational oven or our services, get in touch with us today.

For answers to any general queries, fill in the form and our team will get back to you as soon as possible. Or call us on 07836 598 713, or email us at service@rphutchins.co.uk.

You can also call us on 07836 598 713 if you need a fast response to any urgent issues, 24 hours a day, 7 days a week.

Alternatively you can call us on:

07836 598 713

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RP Hutchins carry 95% of spare parts for your Rational as a requirement, that’s why we can achieve a first time fix rate of over 94%! Helping us to Provide a more cost effective service, while also reducing the amount of time you operate during a breakdown without your Rational.